MTN Nigeria has issued a public apology to its customers following backlash over a sudden 200% increase in the price of its 15GB data bundle plan. The telecommunications company described the price hike as an error and assured subscribers that such mistakes will not happen again.
In its apology, MTN urged customers to “forgive and forget,” acknowledging the frustration caused by the unexpected price adjustment. “In this love season, don’t stay angry with us. Please forgive and forget. You matter die, and we will never stop showing you how much,” MTN said in a statement.
The unexpected price hike drew swift criticism from subscribers, with many taking to social media to express their displeasure. The apology was part of MTN’s effort to pacify customers and rebuild trust after the incident.
This development comes amid heightened concerns over rising telecommunications tariffs in Nigeria. In recent months, consumer advocacy groups and the Nigerian Labour Congress (NLC) have voiced strong opposition to data and call rate increases by major telecom operators.
MTN reassured its customers that it remains committed to providing affordable and reliable services, promising more transparent communication in the future.
